Refund policy

Refund & Return Policy

Last Updated: August 6, 2026

At Nestvero Style (www.nestvero-style.com), we want you to be completely happy with your order. If for any reason you are not happy with your order, we offer a transparent return and refund process in accordance with Canadian consumer protection standards.

1. 30-Day Return Window

You have 30 days from the date you receive your item to request a return. To be eligible for a return, your item must be in the same condition that you received it: unworn or unused, with tags, and in its original packaging. Return requests submitted after this window has closed cannot be processed.

• How to start a return: Contact us at info@nestvero-style.com.
• Restocking Fees: We do not charge any restocking fees ($0.00).
• Return Shipping: Customers are responsible for the cost of return shipping for "change of mind" returns. If the item is defective or incorrect, Nestvero Style will cover the return shipping costs.

2. Acceptable Reasons for Return

We'll process your return if it falls under one of these categories:

• The product arrived damaged
• You received the wrong item
• The size or fit isn't right

3. How to Submit a Return

1. Reach out first — email us at info@nestvero-style.com with your name, order number, and the reason for your return.
2. Await authorization — since our Ottawa address does not accept walk-in or unauthorized shipments, we'll confirm the correct return facility and provide instructions once your request is approved.
3. Use tracked shipping — this is required so we can confirm receipt of your item.
4. Send us the tracking number once your package is on its way.

Return Options: Returns must be sent by mail only. We don't accept drop-offs at physical locations, kiosks, or in-person handoffs of any kind.

4. Damaged or Defective Items

Please inspect your order upon arrival. If the item is defective, damaged, or if you receive the wrong item, contact us immediately at info@nestvero-style.com with your order number and a photo of the issue. We will evaluate the situation and arrange for a replacement or a full refund.

5. Refund Process

Once we receive and inspect your return at our authorized facility, we will notify you of the approval or rejection of your refund.

• Approval: If approved, you'll be automatically refunded on your original payment method within 7 business days.
• Processing Time: Please note that your bank or credit card company may require additional time to process and post the refund to your account.

6. Exchanges & Cancellations

• Orders may be cancelled free of charge within 12 hours of being placed. Orders that have already shipped will be subject to our standard return procedure.
• Exchanges are offered when the product is damaged or defective, the wrong item was shipped, or you need a different size. For the fastest turnaround, we recommend returning the original item for a refund and placing a new order for the desired product.

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