FAQ

Frequently Asked Questions

Find quick answers to common questions about shopping with Nestvero Style.

1. Shipping & Delivery

Do you ship across all of Canada?
Yes, we currently ship exclusively within Canada to ensure reliable service and consistent delivery times for our local customers.

Are there hidden fees or customs duties?
No. Nestvero Style operates on a DDP (Delivered Duty Paid) basis. The price you see at checkout is the final price, inclusive of all applicable taxes (GST/HST). You will never pay additional fees to the courier upon delivery.

How long will it take to receive my order?
• Processing Time: 1–3 business days (Mon–Fri).
• Transit Time: 7–10 business days.
• Estimated Total Delivery: 8–13 business days.

2. Payments & Security

Which payment methods do you accept?
We accept secure payments via VISA, Mastercard, and American Express. All transactions are processed through SSL-encrypted systems to ensure your data remains 100% private and secure.

3. Orders & Returns

Can I modify or cancel my order?
To maintain fast shipping times, modifications or cancellations must be requested within 12 hours of placing your order. Please contact us immediately at info@nestvero-style.com.

How do I return an item?
We offer a 30-day return window. Please contact our support team to receive return authorization and instructions before shipping any items back to our facility.

What are acceptable reasons for return?

We'll process your return if it falls under one of these categories:

• The product arrived damaged
• You received the wrong item
• The size or fit isn't right

How do I start a return?

1. Reach out first — email us at info@nestvero-style.com with your name, order number, and the reason for your return.
2. Await authorization — since our Ottawa address does not accept walk-in or unauthorized shipments, we'll confirm the correct return facility and provide instructions once your request is approved.
3. Use tracked shipping — this is required so we can confirm receipt of your item.
4. Send us the tracking number once your package is on its way.

Return Options: Returns must be sent by mail only. We don't accept drop-offs at physical locations, kiosks, or in-person handoffs of any kind.

4. REFUNDS

Once we receive and inspect your return at our authorized facility, we will notify you of the approval or rejection of your refund.

• Approval: If approved, you'll be automatically refunded on your original payment method within 7 business days.
• Processing Time: Please note that your bank or credit card company may require additional time to process and post the refund to your account.

© 2026 Nestvero Style. All rights reserved.